How to Reply to Etsy Custom Order Requests
Custom-order replies should confirm interest, clarify scope, and set next steps. Ask for missing details before committing to price or timeline.
- Thank the buyer and restate the request in your own words.
- List the details you still need (size, colors, deadline, file format, etc.).
- Share only realistic lead times and capabilities.
- Explain how you’ll confirm price and start production once details are clear.
Do not invent quotes or turnaround times. Edit every draft against what you can actually make.
Example Custom Order Reply
Illustrative reply for a custom physical request — not a real shop message:
Thank you for your custom request — I’d love to help. To quote accurately, could you share the size, preferred colors, and the date you need it by? Once I have those details, I’ll confirm whether we can take the project and share the next steps.
Etsy Custom Order Message Generator FAQ
Clear custom-order replies prevent scope creep and set professional expectations early.
More Message to buyers tools
Each situation has its own free generator. Browse the Message to buyers hub or open another tool: